Refund policy

Order Changes & Cancellations

We process orders quickly to ensure fast delivery.

If you need to cancel or make changes to your order, please contact us as soon as possible. Once an order has been shipped, it can no longer be cancelled. However, you may request a return after delivery in accordance with this Refund Policy.

Returns & Exchanges

We offer a 30-day return and exchange policy from the date of delivery.

Return Address：
10985 Oleander Ave Ste.100 
Fontana
CA 92337

To be eligible for a return:

  • Items must be unused and in original packaging
  • Products must be in resellable condition
  • Proof of purchase is required

Before returning an item, please contact our customer support team for return authorization and instructions.

Returns sent without prior approval may not be accepted.

If your product arrives with missing parts or hardware, please contact us before requesting a return. We will arrange replacement parts whenever possible.

If your item arrives damaged or defective, please contact us within 5 days of delivery and include photos of the product and packaging.

Exchanges are available for eligible items. Please contact our customer support team before returning your item.

Our customer service team will typically address your request within 1–3 business days.

Service Email: service@dumoshome.com

Non-returnable Items

The following items are generally not eligible for return:

  • Products damaged due to misuse or improper assembly
  • Items returned without prior authorization
  • Products not in their original condition or missing parts not caused by our error

All returned items are inspected upon arrival.

Returns that do not meet our return requirements may be rejected or subject to a partial refund.

Return Shipping Costs

If the return is due to personal preference or a non-quality-related reason, return shipping costs are the responsibility of the customer.

Examples include:

  • Ordered the wrong item
  • Item no longer needed
  • Preference changes
  • Changed your mind after purchase

If the return is due to a damaged, defective, or incorrect item, Dumos Home will provide an appropriate resolution at no additional cost to the customer.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Please allow 5–7 business days for the refund to appear, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Refunds will only be issued after the returned item has been received and inspected by our warehouse.