Shipping policy
Shipping Locations
Dumos Home currently ships within the continental United States.
At this time, we do not ship to Alaska, Hawaii, P.O. Boxes, APO/FPO/DPO addresses, or international destinations.
Order Processing
Most in-stock orders are processed and prepared for shipment within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
If an item is temporarily out of stock or requires additional processing time, we will notify you by email as soon as possible.
Shipping Method
All orders are shipped from our U.S. fulfillment warehouses using FedEx Ground or FedEx Home Delivery, depending on the product size, weight, and delivery destination.
To ensure safe transportation, larger furniture items may be shipped separately or in multiple packages.
Estimated Delivery Time
After your order has been shipped, the estimated delivery time is:
- Standard Delivery: 3–5 business days
Actual delivery times may vary due to weather conditions, carrier operations, holidays, or other unforeseen circumstances.
Shipping Rates
Shipping charges are calculated based on the size, weight, and shipping requirements of each product.
The shipping cost for each product is displayed during checkout before payment.
For additional reference, you may also view our complete shipping rate table here:
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your FedEx tracking number.
You can use this tracking number to monitor your shipment on the FedEx website or through Track Your Order.
Multiple Shipments
If your order contains multiple products, they may be shipped separately from different U.S. warehouses.
In this case, you may receive multiple tracking numbers.
Shipping Delays
While we strive to deliver all orders on time, unexpected delays may occur due to:
- Severe weather
- Carrier operational delays
- Peak holiday seasons
- Other circumstances beyond our control
If your order has not arrived within 15 business days after shipment, please contact our Customer Support team.
We will work directly with FedEx to investigate the shipment and assist you as quickly as possible.
Damaged or Lost Shipments
If your package arrives damaged, or if the tracking status indicates delivery but you have not received your package, please contact us within 5 business days.
Email: service@dumoshome.com
Phone: (909) 261-7482
Please include:
- Your order number
- Photos of the package (if damaged)
- A brief description of the issue
We will work with the shipping carrier to resolve the matter as quickly as possible.